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Security & Privacy

www.primaserve.co.uk is a Division of Connect Distribution Services Limited (CDSL), company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ.
CDSL is registered under the Data Protection Act. CDSL is committed to preserving the privacy of all visitors to their websites. By placing an order or requesting a service from (www.primaserve.co.uk) you consent to the collection, use and transfer of your information under the terms of this policy.
We recognise the importance of protecting the privacy of the information provided by our customers and all users of this website. In this Privacy Policy, references to “we” and “us” are to (www.primaserve.co.uk) and to Connect Distribution Services Limited.
Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.
 
In order to monitor the performance of our site we collect the following information:
 

 
What Information do we collect from you and why?
When you place an order or book a repair, we need to know your name, e-mail address, home address and/or delivery address, credit or debit card details and contact number. This enables us to authorise your credit or debit card payments, process your order/service and advise you of its status.
 
Your personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat this personal information as confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
 
What do we do with your information?
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998* and other applicable laws. The details we collect will be used:
 

 
We may also use your information for all or any of the following purposes:
1. To generate anonymous statistical reports. These are essential to give us an overview of how our site is being used and enables us to improve our service.
 
2. Personal data submitted to this site may be used for the following (plus any purpose stated on the relevant part of the site) to:
 
  i. Administer the website
  ii. Improve your browsing experience by personalising the website
  iii. Enable your use of the services available on the website
  iv. Supply to you goods and/or services purchased via the website
  v. Send statements and invoices to you and collect payments from you
  vi. Send to you general commercial communications
 vii. Send email notifications which you have specifically requested
 viii. Provide third parties with statistical information about our users (without identifying any individual user)
  ix. Deal with enquiries and complaints made by or about you relating to the website.
 
3. Any other purpose stated on the relevant part of our website at the point the data is gathered.
 
We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
 
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail.
 
If you do not want to receive marketing information please write to The Data Protection Office, Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands, B10 0HJ.
 
What Are Cookies?
Cookies are small amounts of data about you which we store on your computer’s hard drive. If you set your browser to reject the cookies you may be limiting your use of some areas of the (Domain) website. Our cookies hold the following information:
 

 
The information within the cookie is securely encrypted and can only be understood by our website. Cookies store information only for as long as you are viewing the site.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to this website.
 
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
 
The Data Protection Act
The Data Protection Act 1998 gives you the right to apply for a copy of your personal information we hold about you. If you want a copy of this information, you will need to send us a written request with the following:

  - Birth Certificate
  - Passport
  - Driver’s License
  - Credit or debit card statement
  - Utility bill
  - Child benefit book
  - Pension book
 
Please send your request, cheque and proof of identity to: The Data Protection Office, Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands, B10 0HJ.
 
We recommend that the request is sent by Recorded Delivery, but this is not compulsory.
Upon receipt of request, along with your cheque and proof of identity, we will contact you within 40 days.
 
Changes to our Security and Privacy Policy
Any changes to our privacy policy and procedures in the future will be posted to the (Domain) website and, where appropriate, through notification by email.